Aastra
Aastra

Aastra is a leading global communications company providing solutions for small and medium sized businesses, as well as large mission-critical enterprise environments. Aastra is focused on meeting our customers' communication technology needs while exceeding their expectations for value and performance. We are committed to supporting our client base and the evolution of their systems and networks through the development and implementation of open standard VoIP products and systems, mobility solutions and software applications.

Aastra's intuitive and effective solutions consist of a full range of both traditional and open standard IP-based networking solutions including; PBX and IP-PBX communications systems, gateways, telephone terminals, VoIP endpoints, wireless products, as well as a full suite of advanced productivity software applications that includes Unified Communications, Web and Audio Conferencing, and Contact Center solutions.

VoIP
Aastra provides a wide variety of IP telephony solutions for its customers. Whether you require a complete IP-based system, hybrid PBX platform, or just IP telephones to connect to your existing or new IP system, we have the right solution for you.

Aastra

Aastra is focused on meeting our customers' communication technology needs while exceeding their expectations for value and performance.We are committed to supporting our client base and the evolution of their systems and networks through the development and implementation of open standard VoIP products and systems, mobility solutions, and advanced applications.

Aastra develops, markets, and supports a comprehensive portfolio of products, systems, and applications for building and accessing communication networks. Aastra's products include a full range of both open standard Internet Protocol (IP)-based and traditional networking solutions including communications servers, gateways, telephone terminals, VoIP endpoints, wireless products, and advanced software applications. We serve both the business and residential markets.

Aastra is well positioned to reach and serve its global market. The company markets its communications solutions and services around the world through direct and indirect sales channels, telecom equipment distributors, dealers, value added resellers, and major telephone companies. Aastra serves clients in North America, Europe the Middle East and Africa, Central and Latin America, and, throughout the Asia Pacific region.

IP PBX

Aastra

Aastra support

How to get support for Aastra products.

Your first point of contact to have support for your Aastra products is Xmartek. You can email us to xsupport@xmartek.com  Also you can get support directly from Aastra in: http://www.aastratelecom.com/cps/rde/xchg/SID-3D8CCB6A-4AC77A1B/03/hs.xsl/16140.htm

Also, you can email your support requests to support@aastra.com

At the Aastra support page, a team of experts stands ready to assist with every aspect of your communications technology installation and maintenance. Our single goal is to help you utilize your telecom equipment and applications to their fullest potential for your specific business needs.

We know that with Aastra solutions such as Pointspan®, Centergy®, Clearspan®, MX-ONETMTM our customers are capable of providing world-class customer service and we want to ensure they meet that goal. We provide support on all Aastra products and are trained on all our OEM vendor products. Whether a customer requires on-site support, remote assistance, or a combination, we'll be there every step of the way. and Solidus eCare


Aastra Customer Technical Support

Aastra Customer Technical Support (ACTS) is the nerve center of Aastra's customer service organization. The Average tenure is over 11 years and each engineer is required to achieve a minimum of 280 hours of training on the products. Many of our ACTS staff are MCSE/CCNA Certified, making them more than capable of trouble-shooting any network or application issues that may arise.

Professional Support Services Offerings:

  • Project Management & Implementations
  • Aastra Customer Technical Support
  • Field Services
  • Technical Training
  • Technical Publications

Project Management & Implementations
Not every company has a dedicated, certified Project Manager on staff for their communications, and hiring one may simply not be feasible - that's why we are here to help. Companies hire our PMP-Certified project management staff to keep their implementation projects running smoothly. Projects are on time, on budget, with the appropriate processes for change management. Most importantly, communication paths are kept open and everything gets documented.

Aastra Project Management and Implementations services provides:

  • A well-defined, proven process for completing projects on time and within budget.
  • Product experts who can manage the entire project from design, to implementation to training.
  • A dedicated and central coordination point within Aastra, to/from the reseller partner, to/from the customer, to/from other vendors
  • Sound documentation of all efforts, including reporting/communications, Scopes of Work, project change control, financial budgets.
 

 

 

Aastra RMAs

Once the technical support team from Aastra has confirmed that your hardware needs to be replace and if it is under warranty you need to send an email to support@aastra.com  with all details, like product reference, problem description, serial number, date of purchase.

If the product was sold by Xmartek send a copy of your RMA's email to xsupport@xmartek.com

 

How to get Documentation and drivers.

Current software releases and manuals can be found in:

http://www.aastratelecom.com/cps/rde/xchg/SID-3D8CCB6A-4AC77A1B/03/hs.xsl/21669.htm

 
Aastra

First Step: Become an XmarteK Partner

Once you register at XmarteK online as well as submit a successful reseller application, you will have access to secure resources only available to Aastra registered users. You will not only be able to enjoy our benefits, but will also have access to marketing tools, training information, downloads, as well as our price list!

1.       Create an account at XmarteK online

2.       Complete our reseller application and join the Aastra partner program through XmarteK!

 

Once you successfully become part of our program, your company will benefit from:

1.     Access to the products we represent along with discounted prices

2.     Catalogs, Manuals, and Promotions

3.     Multilingual commercial and technical support, provided by highly qualified professionals.

4.     Logistical support in facilitating and integrating relationships with Latin America

5.     Distribution of leads that we receive from our vendors, website and marketing activity

6.     Direct technical support and commercial support from our vendors

7.     Membership to the XmarteK Network of System Integrators and Resellers where you can extend your presence through other members in more than 50 countries

If you would like to fill out our reseller application form, please click here!


Now Become an Aastra Partner

Aastra markets its communications solutions and services around the world through direct and indirect sales channel partners, telecom equipment distribution partners, dealers, value added resellers, and major telephone companies in EMEA, North America, CALA and the ASIAPAC region.

For more information on how to locate and reach one of our partners, please contact your local Aastra office by clicking on the link below to select your country or region from the list of our worldwide office locations.