dialogic

Dialogic: A Company Committed to Growth

Dialogic is a pioneer in enabling interactive mobile video services and applications, and its multimedia processing platforms are catalysts in delivering the first generation of these exciting new services. Dialogic continues to be a champion of open standards and is now leading the move from voice to video, just as it has led the move from TDM to IP and from DSP to HMP. Dialogic is also supporting special initiatives in web communications platforms, open source, and intelligent video IP streaming and analysis.

Dialogic has shipped more than 60 million ports worldwide, has been issued over 76 unique registered patents, has over 60 patent pending applications filed and has sparked many industry firsts in areas such as VoIP and Mobile Video. As a result, Dialogic technology is deployed in over 90% of today's Fortune 2000 companies and in the vast majority of service provider networks in 80+ countries.
Chances are the next time you hear a unique ring-tone, watch a video on your mobile handset, or move speedily into a call center queue, you are benefitting from Dialogic's decades of leadership in communications technology
Solutions

Dialogic's pioneering technology, coupled with the power of its open systems approach to product development, has made Dialogic a catalyst for innovation for its customers and partners as they develop revolutionary communications applications. Among the ground-breaking applications that Dialogic has championed are Voice over IP, the integration of Video with Voice, Color Ring Back Tone (CRBT), Unified Messaging and Unified Communications, and IP Contact Centers.

The Solutions section provides a wealth of information about some of the important applications that Dialogic® products enable.

 
 

Contact Centers

A critical focal point for customer care and outbound marketing is now taking advantage of the efficiency of IP and promoting customer communications with video enhancement

Fax over IP (FoIP)

Transmitting faxes over IP networks increases efficiency and reduces resource consumption

Mobile Value Added Services (VAS)

A well established and rapidly growing set of mobile applications beyond basic voice and messaging services.

 

Network Edge Infrastructure

Network equipment, whether at the core or the edge, represents a tremendous opportunity for solution providers.

Unified Communications (UC)

Breaks down communications silos and adds presence and collaboration to boost productivity in the enterprise

 


Boosting Efficiency for Businesses in Transition

Dialogic focuses on helping business customers break down silos and move to an all-IP environment. By IP-enabling its traditional media products, Dialogic smoothes the transition from TDM to IP. Only minimal application changes are needed for significantly increased ROI, instead of a major investment in new equipment. Developers adding IP and video to enterprise applications (messaging, IVR, call center systems, and conferencing) can continue to use a familiar programming environment, even when adding web-ready Dialogic® multimedia engines.

Always an innovator, Dialogic was an early enabler of unified messaging and hybrid IP-TDM CPE-based networks through PBX integration gateways. Based on this pioneering work, Dialogic became a specialist in enterprise gateway technology, and helped bring unified communications and collaboration to the enterprise by seamlessly bridging PBXs and IP networks.

Dialogic continues to supply not only its world-renowned traditional hardware technology for highly scalable and reliable media processing, but also software that brings extraordinarily efficient media and fax processing to an IP environment. Dialogic is also continuing its role as a pioneer in document management and fax by introducing Fax over IP that supports V.34 and T.38 - another in a long line of Dialogic firsts.

World-Class Support Programs

Dialogic delivers flexible, expert support with a global reach. Customers can choose among an array of contracts and support levels, and call upon a seasoned team with a proven track record and unparalleled product knowledge. Extensive free online support is also available.

Experienced trainers present a wide variety of programs on Dialogic® products throughout the world. Customers can begin with free online training courses and progress to classroom instruction, webinars, and hands-on training at Dialogic sites. Custom training is also available, and a four-day School of Video course is a very popular offering, helping developers to bring new video services to market quickly.

Opportunities for Partners Everywhere

With more than 40 offices throughout the world, Dialogic provides local presence, knowledge, and value-added professional services to its ecosystem partners everywhere. To help partners capture revenue opportunities, leverage their product lifecycles, and shorten time-to-market, Dialogic has created the Dialogic Partner Program with unique benefits targeted for application, channel, and service partners.

Through the Dialogic Partner Program, member companies can join a global ecosystem dedicated to matching skill sets and fostering innovative solutions and more effective go-to-market strategies. Other goals are bolstering member brand awareness by leveraging the strength of the Dialogic brand, expanding into new market segments, and aligning technology roadmaps with Dialogic initiatives.

Dialogic: A Company Committed to Growth

Dialogic is a pioneer in enabling interactive mobile video services and applications, and its multimedia processing platforms are catalysts in delivering the first generation of these exciting new services. Dialogic continues to be a champion of open standards and is now leading the move from voice to video, just as it has led the move from TDM to IP and from DSP to HMP. Dialogic is also supporting special initiatives in web communications platforms, open source, and intelligent video IP streaming and analysis.

Dialogic has shipped more than 60 million ports worldwide, has been issued over 76 unique registered patents, has over 60 patent pending applications filed and has sparked many industry firsts in areas such as VoIP and Mobile Video. As a result, Dialogic technology is deployed in over 90% of today's Fortune 2000 companies and in the vast majority of service provider networks in 80+ countries.

Chances are the next time you hear a unique ring-tone, watch a video on your mobile handset, or move speedily into a call center queue, you are benefitting from Dialogic's decades of leadership in communications technology.

At the Dialogic Service Center - you can find the technical service and support options that are available from Dialogic.

 

Dialogic RMAs

Dialogic® Brooktrout® Fax Boards

All Brooktrout customers

Please use the RMA Request form

Dialogic® Diva® Media Boards

 

All other customers

If you think your product is faulty, you must contact Dialogic Support to help you diagnose this. This diagnostic procedure must be completed before we can authorise a replacement. Advance replacements will only be processed if you have Dialogic® ProTM Standard Per Unit Plan for the product.

Note:
Do not send your product directly to Dialogic under any circumstances. If your product is diagnosed as faulty by Dialogic Support, an RMA number will be issued. This number is necessary to authorise the replacement procedure, and instructions will then be sent to you on where to return your product.

 

First Step: Become an XmarteK Partner

Once you register at XmarteK online as well as submit a successful reseller application, you will have access to secure resources only available to Dialogic registered users. You will not only be able to enjoy our benefits, but will also have access to marketing tools, training information, downloads, as well as our price list!

1.       Create an account at XmarteK online

2.       Complete our reseller application and join the Dialogic partner program through XmarteK!

 

Once you successfully become part of our program, your company will benefit from:

1.     Access to the products we represent along with discounted prices

2.     Catalogs, Manuals, and Promotions

3.     Multilingual commercial and technical support, provided by highly qualified professionals.

4.     Logistical support in facilitating and integrating relationships with Latin America

5.     Distribution of leads that we receive from our vendors, website and marketing activity

6.     Direct technical support and commercial support from our vendors

7.     Membership to the XmarteK Network of System Integrators and Resellers where you can extend your presence through other members in more than 50 countries

If you would like to fill out our reseller application form, please click here

Now Become a Dialogic Partner

Dialogic offers countless opportunities for partners aligned with the industry's leading communications architecture to build on open systems boards, gateways, and software for converged communications. To help partners capture revenue opportunities, leverage their product lifecycles by shortening time-to-market, and expand within market segments, we have created the Dialogic Partner Program to better serve our customers. The program is designed to benefit application, channel, and service partners.

Through the Dialogic Partner Program, member companies from around the world serve as a vital part of a global ecosystem designed to help match skill sets and executives with opportunities to manage their marketing efforts more effectively, build brand awareness, expand within market segments, and align their technology roadmap - all behind the unparalleled strength of the industry's leading brand.