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It has been especially designed for both, organizations managing their own Contact Center, and Call Center suppliers (outsourcing), inConcert Contact Center is a powerful and robust solution developed to handle high-volume call traffic and operate 24x7.

Structured in a modular architecture based on industry standards, it allows the scalable addition of functionalities, satisfying all the needs of a dynamic, challenging contact center with high demand and diverse requirements.

From Interactive Voice Response and CTI integration, to call recording, predictive dialing, and automatic speech recognition, inConcert Contact Center is an all-in-one solution of simple and intuitive use.

inConcert Contact Center raises the traditional concept of a Call Center, to a innovative paradigm of state-of-the-art Contact Centers, with sophisticated multimedia capabilities, user customizable that integrates business data to the contact center.