snom

A Snom é uma das pioneiras em Voice-over IP (VoIP) e está presente em 40 países. Fundada em 1996, a empresa tem sede em Berlim, na Alemanha. A empresa desenvolve telefones VoIP para comunicação empresarial e trabalha diretamente com companhias telefônicas, provedores de Internet e parceiros.

A produção de telefones VoIP começou em 1999 com o modelo SNOM 100. As funções dos seus aparelhos simplificam a comunicação empresarial e oferecem um alto padrão de segurança.  Além do hardware de VoIP, a Snom também desenvolve software de telefonia VoIP.

Reconhecida por sua alta qualidade, soluções de negócios personalizáveis e de baixo custo, a Snom produz dispositivos adequados para todos os ambientes de negócios.

Os telefones VoIP da Snom são caracterizados por um grande número de funções que simplificam a comunicação empresarial e oferecem um alto padrão de segurança. Além do hardware de VoIP, a Snom também desenvolve softwares de telefonia VoIP: por exemplo, o Snom edição OCS, que permite a integração de dispositivos simples com o Microsoft Office Communications Server 2007 R2; e os Snom CTI para integração com computador de telefonia fácil, particularmente em o ambiente de CRM.

A carteira de produtos Snom inclui também acessórios de hardware para aparelhos de áudio de qualidade excepcional, bem como uma variedade de fones de ouvido e módulos de expansão.

snom Technology Partners

Acme Packet

Acme Packet

Acme Packet, Inc. (NASDAQ: APKT), the leader in session border control solutions, enables the delivery of trusted, first class interactive communications-voice, video and multimedia sessions-and data services across IP network borders.

Aruba Networks and snom technology

Many organizations now see the opportunity to un-wire cubicles and workstations, especially as part of a facilities upgrade or when moving into a new building.  Wireless connectivity reduces costs and enables mobility, enhancing productivity.  Although small, handheld Wi-Fi phones are available, many office workers prefer the traditional deskphone format.  They like the large, easily-readable display of caller information, one finger dialing and robust speakerphone functionality.  snom meets these needs with a range of Wi-Fi enabled deskphones, including the snom 820 and 870 models.

Axiros GmbH - TR-069 Device Management

Axiros GmbH is Europe´s market and technology leader in TR-069 auto configuration and open provisioning solutions for managed devices.
The Axiros Axess solution portfolio saves CSPs 50% to 75% of their customer support expenditures. Axess solution platform is designed to act as sole middleware to transcend central business logic on all IP enabled devices (CPEs). More information about TR-069 Device Management.

Baudisch

Baudisch Electronic GmbH, founded in 1992 and based near Stuttgart, provides services in consulting, development and production of customer assignments for electronic assemblies and systems. Also own labs to inspect for electromagnetic compatibility are operated at the company location.

 

Ciphron - Advanced Security

Ciphron -
 
Advanced Security

Ciphron is one of the leading Consultancies in open source IT security. The business objective of Ciphron is to protect the infrastructure of their customers against any sort of attack. Therefore, Ciphron uses solutions based on open source technology, which enable highest protection for infrastructure through transparency, functionality and flexibility.

Eolix® Technologies

Eolix® 
Technologies

Eolix® Technologies develops solutions for enterprise unified communication. It is based on VoIP leading edge and cost-effective technologies that  assist companies in obtaining thier maximun performance of their communication network.

Unifying communicatios is a key word at Eolix®. From hardware appliances like IP-PBXs, Channel Banks, PSTN-E1/T1 gateways to professional infraestructure applications making real life communication integration possible.

ESTOS - Unified Communications - CTI solutions

Since 1997, ESTOS GmbH has been developing and selling innovative standard software and today is a leading supplier of Unified Communications products. CTI and SIP-based solutions are used for the optimization of the workflow in communication intensive departments.

Ferrari electronic AG

With 20,000 customers and more than 2.5 million users in Germany, Ferrari electronic has been regarded as a reliable supplier of professional communication solutions (unified communications) for 20 years now. Ferrari electronic wants to assist enterprises in business processes with its unified communication suite OfficeMaster. Aim is to further improve the success on the market and generate measurably more revenue and profit.

Ingate Systems AB

Ingate 
Systems
 AB

Ingate® Systems develops firewall technology and products that enable SIP-based live communication for the enterprise while maintaining control and security at the network edge. Ingate has a long history of developing next-generation firewall technology that solves the NAT/firewall traversal issue inherent in SIP communications.

Intertex Data AB

Intertex
 
Data AB

Intertex Data AB was founded in 1982 in Stockholm, Sweden, by current owner and CEO Karl Erik Ståhl. Since then Intertex has been working with telecommunication and security products in close cooperation with large carriers and ISP's.

Konftel AB

Konftel AB

Konftel was started in 1988 and is Europe's leading manufacturer of conference phones. We develop and sell products and technology for phone meetings based on cutting-edge expertise in acoustics and digital signal processing. All our conference phones are equipped with the patented OmniSound® technology, providing crystal-clear sound. The products are sold globally under the Konftel brand. Headquarters are located in Umeå, Sweden.

Lancom

Konftel
 
AB

LANCOM Systems GmbH is the leading German manufacturer of reliable, innovative network components for large enterprises and SMEs, public authorities and institutions. The company supplies products and software for IP-based VPN, VoIP and wireless networks, along with support and services. Products are planned and developed specifically for the requirements of business customers. The focus is on comprehensive solutions for site connectivity by virtual private networks (VPN) and on wireless networking (WLAN). LANCOM Systems GmbH is headquartered in Würselen near Aachen and has sales offices in Munich, Barcelona and Amsterdam. The company's founder and Managing Director is Ralf Koenzen.

SmartShare Systems

SmartShare 
Systems

SmartShare Systems is a leading and innovative supplier of WAN Optimization Appliances delivering intelligent bandwidth management products which guarantee all users a fair share of the available bandwidth, while at the same time significantly reducing delays in all IP-based traffic.

UMLabsUMLabs

UM Labs solves SIP connectivity. The company's range of SIP Security Controllers are designed to provide a complete set of service enablement and security features for VoIP and other SIP based applications.

VegaStream

As one of the earliest suppliers of VoIP gateways supporting SIP, VegaStream's portfolio of gateways are recognised as best-in-class gateways for products developed by Nortel, Broadsoft and Microsoft.

The award winning Vega gateways are based on international communications standards, including SIP and H.323 to deliver an open and non-proprietary VoIP solution that can be seamlessly integrated alongside existing communications investments.

Wyde Voice

Wyde Voice is the winner of the prestigious VON Top Innovator 'Best in Show' Award, for its high quality, high capacity conferencing bridges announced.  It develops HD Voice applications for organizations of all sizes. The company offers turnkey products with customizable features at the most cost effective price point on the market. WYDE Voice specializes in bringing high-quality voice to complex, multi-speaker and multi-listener environments. For more information, visit www.wydevoice.com or call 866-508-9020.

Headsets

Jabra

Jabra

Founded in 1987 GN Netcom is built upon years of experience as one of the world's leading manufacturers of hearing instruments (GN ReSound, formerly GN Danavox), GN Netcom truly understands how we hear - giving it the technological edge amongst headset manufacturers.

Plantronics

Plantronics

Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products.

Why snom SIP based IP phones?

  1. Germany-based, snom is differentiated by the company's fourteen-year history in the VoIP industry as SIP pioneer, and its leading technological delivery of features and functions like security protocols to ensure safe VoIP telephony use.
  2. snom maintains a presence in more than 50 countries around the world, with strong adherence to the channel for delivery of its products.
  3. The snom telephony devices are suitable for use in a wide variety of company models: from the individual home-office workstation to the large enterprise, telco. Internet Telephony Service Providers (ITSPs).
  4. The snom OCS edition allows the simple integration of snom IP phone devices with the Microsoft Office Communications Server 2007 R2 and any SIP PBX's simultaneously.
  5. The Research Team for Telecommunications Networks tested the power consumption of VoIP phones produced by seven well-known manufacturers. The unequivocal result in each usage scenario - whether on standby, in call, three-party conference, of standby after call: snom phones have the lowest power consumption in each respective class of phones.
  6. Only WLAN capable full featured desk phones on the market: snom 8xx series.
  7. Multiple SIP identities support both open SIP PBX's & Microsoft Office Communications Server 2007 R2 simultaneously.
  8. Remote end point manageability via TR-069.
  9. Voice-over-IP (VoIP) telephones based on open SIP standard for enterprise communications.
  10. All desk phones are POE Ethernet out of the box, include A/C adapters, support XML, include dual ethernet port switch either 10/100 or GigE.
  11. Easy to deploy & configure:   
  • Mass deployment support, auto firmware update and configuration
  • No lengthy re-boot required for every configuration edit
  • Self diagnostics (one click SIP trace)
  • Web Interface for local/manual configuration

IP Telephony

How to get support for snom.

Your first point of contact to have support for your snom phone is Xmartek.

Please  email us your snom support requests to xsupport@xmartek.com 

Also you can get support directly from snom by following this link:

http://www.snom.com/en/service/contact/contact-form-ec-support/

snom Support offers worldwide assistence on solving technical problems with your snom phone.

Step 1: Search snom's knowledgebase and FAQ

A: Search snom Support Knowledgebase

B: Visit snom Support Knowledgebase (WIKI)

C: Go directly to snom FAQ

Step 2: Visit snom's Forum (english/german)

Visit snom Forum (english/german)

Step 3: Contact snom's support team via contact form

snom partner Support: Please login to the snom partner area

End customer: Please fill out the required fields in the form

OCS customer: Please fill out the required fields in the form

Snom RMAs

Once the technical support team from Snom has confirmed that your hardware needs to be replace and if it is under warranty you need to send an email to open a case in http://www.snom.com/en/service/contact/contact-form-ec-support/   with all details, like product reference, problem description, serial number, date of purchase.

If the product was sold by Xmartek send a copy of your RMA's email to xsupport@xmartek.com

How to get Documentation and drivers

Current software releases and manuals can be found in: http://www.snom.com/en/support/download/


 

 

If you would like to find out more about the different training events that are going on through the snom training center, please click the following link.

 

First Step: Become an XmarteK Partner

Once you register at XmarteK online as well as submit a successful reseller application, you will have access to secure resources only available to snom registered users. You will not only be able to enjoy our benefits, but will also have access to marketing tools, training information, downloads, as well as our price list!

1.       Create an account at XmarteK online

2.       Complete our reseller application and join the snom partner program through XmarteK!


Once you successfully become part of our program, your company will benefit from:

1.     Access to the products we represent along with discounted prices

2.     Catalogs, Manuals, and Promotions

3.     Multilingual commercial and technical support, provided by highly qualified professionals.

4.     Logistical support in facilitating and integrating relationships with Latin America

5.     Distribution of leads that we receive from our vendors, website and marketing activity

6.     Direct technical support and commercial support from our vendors

7.     Membership to the XmarteK Network of System Integrators and Resellers where you can extend your presence through other members in more than 50 countries

If you would like to fill out our reseller application form, please click here!

Entitled are all specialized retailers who sell snom products or are planning to do this in the nearest future.

Advantages of being a snom registered VAR:

There are many reasons to register as a snom VAR:

* Access to snom partner support
* Access to snom partner portal
* Recognition by snom as a dedicated VAR
* Use of snom's partner logo and product pictures
* Customer credibility and recognition as a qualified representative of snom
* Useful sales and marketing tools
* Access to snom's technical trainings
* Reception of snom's partner newsletter
* Access to firmware updates
* Priority access to new firmware and products for testing purposes
* Continuous Marketing support

Advantages of being a snom certified VAR:

There are many reasons to do a snom training in order to upgrade to a snom certified VAR:


* Listing at snom.com with your logo!
* priority access to snom partner support
* Access to snom's technical training material
* Higher Recognition by snom as a certifed VAR
* Customer credibility and recognition as a qualified representative VAR of snom





Here you can find more information on the different types of snom partners:

snom Partners

snom boasts qualified sales partners worldwide. They are carefully selected so as to enable us to offer our customers first-class support and service.  

Interop Partner

snoms interoperability program wants to give you as a customer the possibility to find out which components work with each other. The solutions vary from simple PBX systems up to carrier grade IP-Centrex solutions. To assure the interoperability between snom phones and the solution, it has to undergo several interoperability tests in our labs.

Basic Level: The basic interop level concentrates on basic call functionality. It is important that the interop system handles SIP according to the standard.

The functionality
includes the following cases:

  • Call Origination
  • Call Termination (calls are terminated correctly)
  • Call failure handling
  • Hold - Unhold a call
  • DTMF functionality

 

Advanced interop Level: The advanced interop level is targeted on PBX functionality. Advanced features as transfer, music on hold, etc. are required to work, to get this certification level. With a partner gaining this level you can be assured that the following tested functionality works smoothly.

Aditional to the basic interop tests the following functions undergo a testing:

  • VoiceMail integration
  • attended/unattended transfer
  • Music on Hold
  • Busy lamp field

 

 

Service Provider Partner

snom Service Provider Partner are snom tested SIP-provider. They allow the connectivity between SIP-phone and the public switched classical phone network. The basic Level offers the main features of a classical phone line, while the advanced level is for hosted/virtual PBX.

Basic Service Provider Level: The basic Service Provicer level concentrates on basic call functionality. It is important that the interop system handles SIP according to the standard.

The functionality includes the following cases:

* Call Origination
* Call Termination (calls are terminated correctly)
* Call failure handling
* Hold - Unhold a call
* DTMF functionality

Advanced Service Provider Level: The advanced Service Provider level is targeted on PBX functionality. Advanced features as transfer, Music on Hold, etc. are required to work, to get this certification level. With a partner gaining this level you can be assured that the following tested functionality works smoothly.

Additional to the basic Service Provider tests the following functions undergo a testing:

* VoiceMail integration
* attended/unattended transfer
* Music on Hold
* Busy lamp field

 

Technology Partner

snom Technology Partner work close with snom to create additional functionality for snom phones. So you find Partner from the security and Headset are, etc.