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Multimedia Recording

Control and improve service quality and effectiveness by analyzing your strengths and weaknesses. Multimedia recording will allow you to obtain total, partial or selective memory or on demand, of inbound and outbound telephone calls, screens, chat sessions and collaborative Web. The recording of a conversation can be initiated by the supervisor or an agent. Recordings can also be monitored in real time and stored for further search, using several filter mechanisms.

Multimedia Contact Centers

Call Recording Solutions

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